Remote computer support – help without a house call
Many computer problems can be solved remotely, without an on-site visit.
As long as you have a working internet connection, we can connect securely to your computer, see what you’re seeing, and help you fix the issue.
Remote support is ideal when you:
- Need help quickly
- Don’t want to schedule an in-person visit
- Just have a question or a nagging issue you’d like resolved
How remote support works
- Contact us
Call or text (760) 889-1034, or send a message through our contact form and briefly describe the problem. - Schedule a session
We’ll agree on a time for your remote support session. In many cases, we can help the same day. - Receive a secure link
At the scheduled time, we’ll provide a secure link to our remote support tool. You’ll click the link and follow a few simple prompts to allow us to connect. - We work while you watch
Once connected, you’ll see everything we do on your screen. We’ll explain what’s happening in plain English as we troubleshoot and fix the issue. - You stay in control
When we’re done, you can end the session at any time. We cannot reconnect without your permission.
What we can do remotely
Here are some of the common issues we handle through remote support:
- Troubleshooting slow or misbehaving computers
- Email setup and problems (sending, receiving, configuring accounts)
- Installing and configuring software
- Removing many types of viruses, spyware, and adware
- Cleaning up startup programs and unneeded software
- Configuring backups and basic security tools
- Helping you learn how to use applications and online services
If we determine that your issue cannot be fixed remotely (for example, a hardware failure), we’ll discuss options for on-site service.
What you need for remote support
To use our remote assistance tools, you’ll need:
- A working internet connection
- A Windows or Mac computer
- An email address or phone where we can send your secure link
- A few minutes to follow simple on-screen instructions while we connect
We’ll walk you through every step. If you can open a web browser, you can use our remote support.
Security & privacy
We take your privacy seriously. Remote sessions are:
- Permission-based – we can only connect when you approve it
- Visible – you see everything we do on your screen in real time
- Temporary – once we disconnect, we no longer have access
We only access the parts of your system needed to diagnose and resolve the issue, and we’re happy to explain what we’re doing as we go.
Ready to start a remote session?
If you need help now or want to schedule a remote support appointment:
- Call or text: (760) 889-1034
- Or send us a message through our Contact page
Tell us briefly what’s going on, and we’ll recommend whether remote support or an on-site visit is the best fit for your situation.